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Meet Clara, Our 24/7 Virtual Scheduling Assistant

To make scheduling your care as simple as possible, we're proud to offer our new 24/7 Virtual Scheduling Assistant, Clara, available by phone anytime, day or night. Whether it's during regular hours or after hours, you can book, manage, or confirm your appointments with ease.

Prefer to speak with a person? You can always request to speak with a staff member during regular business hours.

Call Clara NOW: 503.214.5200

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No more waiting on hold

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Secure & private for your safety 

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Convenient, immediate response

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FREQUENTLY ASKED QUESTIONS

What is the virtual assistant?

  • Our virtual assistant, Clara, is an automated phone system that can schedule appointments, answer common questions, and take nonurgent messages.

Can I still speak with a staff member?

  • Yes. You can request a staff member during regular business hours. The virtual assistant provides another convenient option for routine requests.

What should I do in an emergency?

  • The virtual assistant is not an emergency service. Call 911 or go to the nearest emergency department if you are experiencing a medical emergency.

Is my personal health information secure?

  • Yes. The virtual assistant is HIPAA-compliant and uses safeguards to protect your information.

Can I cancel or reschedule an appointment?

  • Yes. The virtual assistant can help you cancel, reschedule, or confirm appointments.

What if the virtual assistant does not understand me?

  • Try repeating or rephrasing your request. If it still cannot help, you can request a staff member during regular business hours or leave a message.

Can I ask medical questions?

  • The virtual assistant cannot provide medical advice. It can help schedule an appointment or direct your request to the appropriate team.