Patient Portal Access & Troubleshooting

Orthopedic + Fracture Specialists

Our secure Patient Portal allows you to manage your healthcare online anytime.

Through the portal you can:

• View visit summaries and test results
• Send secure messages to your care team
• Complete forms before your appointment
• Update contact information
• Pay your bill online

How to Access the Patient Portal

1. Click the Patient Portal link on our website or visit https://34012.portal.athenahealth.com/
2. Select Log in with athenahealth.
3. Enter your email and password.

If you received an email invitation, use that link first to activate your account.

First-Time Users

If you have never used the athenahealth portal before:

1. Open the invitation email from our office.
2. Click Create Account.
3. Confirm your name, date of birth, and email.
4. Create your password.

Common Portal Issues & Solutions

1. I already have a portal account with another doctor

Many healthcare providers use athenahealth, so you may already have an account.

If this is the case:

1. Click Log in with athenahealth.
2. Use the same email and password you use for the other provider.
3. After logging in, our practice will appear in your portal list.

If you forgot your password, select Forgot Password on the login screen.

💡 Important:

You do not need to create a new account for each provider using athenahealth.

2. I received an invitation but the system says I already have an account

This usually means your email address is already registered.

Solution:

• Click Log in with athenahealth instead of creating a new account.
• Use Forgot Password if needed.

3. I cannot find my invitation email

Please check your:

• Spam folder
• Junk folder
• Promotions folder (Gmail)

If you still cannot find it, contact our office and we will resend the invitation.

4. I forgot my password

1. Go to the portal login page.
2. Click Forgot Password.
3. Follow the instructions sent to your email.

5. The portal will not load or I cannot log in

Try the following:

• Use Google Chrome, Safari, or Microsoft Edge
• Clear your browser cache
• Try a different device (phone or computer)

When to Use the Portal vs Call the Office

Use the portal for:

• Non-urgent medical questions
• Prescription refill requests
• Viewing test results
• Updating contact information
• Paying bills

Call the office for:

• Urgent medical concerns
• Same-day appointment requests
• Technical issues with your portal access

Need Help?

If you need assistance accessing the portal, please contact our office.

Orthopedic + Fracture Specialists

📞 503.214.5200